Buyer's Responsibilities:
1. Have your puppy examined by a licensed veterinarian within 3 business days of delivery. If a problem does arise with your puppy, Rock Hill Havanese must be contacted within 24 hours. The problem must be verified by our own veterinarian.
2. Provide puppy with routine preventive care, such as, but not limited to:
*Annual physical examinations by a licensed veterinarian
*Follow veterinarian guidelines for vaccinations (including Rabies), de-worming, and heartworm prevention
*Proper grooming to promote optimal health for your pet
It is the buyer's responsibility to continue with puppy's vaccinations/de-wormings to ensure that he or she has their complete series of puppy shots!
If these responsibilities are not fulfilled our guarantee is void.
We feed our puppies Purina puppy food. It is very well-balanced and provides excellent nutrition to our puppies. It is easy to be found and is available at almost any grocery store or pet store! Please note that if you decide to switch your puppy's food, do so gradually so that doing so does not cause your puppy to have an upset tummy.
Health Guarantee:
All puppies covered under our guarantee are by replacement only. We do not give refunds. Rock Hill Havanese will not be responsible for any veterinarian expenses incurred by the buyer for any reason.
Deposits on our puppies are considered a binding contract indicating that the purchaser of a puppy agrees to purchase the puppy, therefore, deposits are non-refundable! If you are placing a reserve deposit on a puppy from a future litter, puppy must be selected by the time the litter is 2 weeks of age.
Prior to delivery/shipping, all of our puppies are examined by our veterinarian. Each of our puppies will come with his or her own "health record" documenting all vaccinations, de-wormings, and recommendations for future vaccinations.
Rock Hill Havanese guarantees your puppy to be free from any genetic hereditary diseases (i.e., heart murmurs, fluxating patella, & hip dysplasia) for up to 1 year after delivery to the original buyer of said puppy. If any such condition is found and proven in writing to Seller, from a licensed veterinarian and substantiated by lab tests and/or x-rays and confirmed by our veterinarian, puppy may then be returned to Seller for credit towards another dog.
NOTE: Minor, breed related, treatable or correctable conditions or any condition that may go away or is considered a condition which puppy will likely outgrow will NOT be covered. Canines are just like humans in the fact that they will develop some health issues during their lifetime. The Buyer is responsible for all vet bills incurred with said puppy along with transportation cost for its delivery and return should an issue arise in which a puppy is returned.
NOTE: We do not cover hypoglycemia, coccidiosis, parasites, and viral or bacterial infections.
A puppy showing a congenital defect will be replaced as follows:
Puppy must show the defect by 6 months of age and be diagnosed by a licensed veterinarian. Rock Hill Havanese must be notified immediately upon onset of the problem in writing with a report from the veterinarian. Rock Hill Havanese' veterinarian will talk with the buyer's veterinarian, interpret the report and if he concurs with the findings, a replacement puppy will be given.
If you decide to return your puppy for a replacement puppy the original puppy must be returned within 7 days from the time you notify us of said condition.
Although a concentrated effort is made by Rock Hill Havanese to breed sound, healthy Havanese puppies and dogs according to AKC standards, Buyer should understand that due to the nature of any breed, they can be predisposed to certain medical anomalies and that a normal dog may have one or two of these conditions during its lifetime.
Anyone who is interested in purchasing a pet for their family should research the breed that he or she is interested in thoroughly before purchasing a puppy! Becoming familiar with health issues that are common for a certain breed gives the new owner an advantage if their puppy should develop a problem. Also, it is very important to have a veterinarian that is knowledgeable about the breed of pet you have chosen as you will want to have your pet examined on a regular basis to keep him or her healthy.
If a puppy is to be returned to Rock Hill Havanese, the returned puppy must be returned to Rock Hill Havanese in excellent condition other than the specified problem; this means that all AKC papers and health records and any other documentation deemed necessary must be returned within 1 week of puppy being returned. After puppy and all proper paperwork is returned, the buyer will then qualify for a replacement puppy.
Buyer is responsible for transportation costs of returned puppy as well as transportation costs for replacement puppy. Our guarantee applies to the original puppy purchased from Rock Hill Havanese only and is non-transferable to a second party or to a replacement puppy!
A replacement puppy will be from Rock Hill Havanese's next available litter. He/she will be of the same gender, comparable bloodlines, and price range as the original puppy purchased from . It is understood that the replacement puppy may not be from the same parents as the original puppy purchased. If we have no litters of puppies available for a period of one year after original puppy is returned; we will issue a refund for the purchase price of original puppy.
Our replacement guarantee will be terminated if the puppy being replaced has been bred, shows signs of abuse, does not have up to date vaccinations, heartworm prevention, and worming/fecal records by a licensed veterinarian. Any physical problem that could be the result of an injury or neglect is not covered under our guarantee!
Rock Hill Havanese guarantees a healthy companion pet. We do not guarantee fitness for breeding. Adult sizes are an estimate based on our experience and recognition of the Havanese breed. No guarantees are made as to size, build, or color puppies will be when they are grown as it's hard to know this information when puppy will continue to grow until 1 year of age. We are not responsible for sire or dam's ability to breed, litter size, or quality of puppies produced. It is the buyer's sole responsibility for veterinary bills incurred from breeding your dog if you choose to do so. We ask that if you choose to purchase a puppy strictly as a pet with no intention of breeding or showing, that you spay or neuter your pet when he/she reaches 6 months of age to promote his/her health.
